FAQs

Operating in the Philippines, we accept bank deposit, fund transfer and wire transfer on our corporate bank accounts. We can also accept credit card payments. We will be sending a secured payment link where you can enter your credit card details. Please note that credit card payments have a convenience fee of 4% imposed by the bank.

Bank of the Philippine Islands (BPI)

Account Name: Captain Adventurer Tour Services

Account Number: 3119395096

Swift Code: BOPIPHMM

Banco de Oro (BDO)

Account Name: Captain Adventurer Tour Services

Account Number: 011600025933

Swift Code: BNORPHMM

Secured credit card payment link to be sent by our team

We highly recommend that you reserve your trip with us around 4 to 6 months before your vacation to enjoy optimal package rates. Reserving with us less than 3 months before your actual trip might have a higher price tag. Usually, major factor are the very limited availability of flight tickets and hotel rooms (and a higher demand) if you will finalize in less than 3 months before your trip. Always remember that booking in advance is always the best option! 

Please refer to the list of inclusions of your selected travel package. Our bread and butter are flight tickets, hotel accommodation, tours, airport services and visa processing. Specific inclusions such as meals, travel documents, entrance tickets to specific tourist spots, check-in luggage, all varies depending on your selected destination.

Our physical office is located at Genova Bldg. Spazio Bernardo, 44 Champaca St. Brgy Sauyo, Quezon City, Philippines.

Upon the client’s decision to voluntarily withdraw from the tour or travel package due to personal, emergency or medical reasons, all payments made before the travel date are non-refundable. There are no refunds for unused transport, hotels and tours. In case you must withdraw from travel before or after it has begun due to personal, emergency or medical reasons, we regret that The Agency will not be able to make any refund or reschedules.

Rescheduling of your travel is allowed, subject to rescheduling fees depending on your new travel date, and availability of flight tickets, hotel rooms, and tour schedule of your new travel date.

Some drivers will call you on your mobile phones, Whatsapp, or just waiting to you at the airport arrival halls while holding a big placard of your name. It really depends on which airport you are landing, (and depends on how Mr. Chauffer parked the car meet you!)